Refund Policy

This Refund Policy explains the circumstances under which HausHealth may accept cancellations, returns, exchanges, or refund requests for products and services purchased or booked through our website.

Refunds or returns for products may be considered where the product is eligible under the applicable return conditions and the request is submitted within the applicable return period.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, order details, or other information needed to verify the issue before approving a replacement or refund.

To be eligible for a return or refund, a product may need to meet applicable conditions such as:

• The product was purchased through an authorised HausHealth sales channel.
• The request was made within the applicable return period.
• The product is unused and in its original condition, where applicable.
• The original packaging, invoice, or order information is available, where applicable.

Certain products may not be eligible for return or refund due to their nature, hygiene requirements, applicable regulations, or other restrictions.

Appointment cancellation and rescheduling may be subject to the applicable appointment terms communicated at the time of booking. Please contact HausHealth as early as possible if you need to cancel or reschedule an appointment.

Fees for consultations, examinations, assessments, or other healthcare services that have already been provided may not be refundable, subject to applicable law and the specific terms communicated before the service.

Once a refund request has been reviewed and approved, the refund will generally be processed using the original payment method where reasonably possible. The time required for the refunded amount to appear in your account may depend on your payment provider or bank.

Where a product return is approved, responsibility for return shipping or related costs may depend on the reason for the return. Additional instructions will be provided when a return is approved.

A refund may not be available where:

• The product has been used or damaged after delivery.
• The request falls outside the applicable return period.
• The product is not eligible for return due to its nature or applicable restrictions.
• The issue resulted from incorrect storage, handling, or use of the product.
• The service has already been completed, where applicable.

HausHealth may update this Refund Policy from time to time to reflect changes in our products, services, payment processes, or applicable requirements. Any updated version will be published on this page.

If you have questions about a refund, return, cancellation, or replacement, please contact HausHealth with your order or appointment details.

Email: info@haushealth.in